IT Quality & Performance Management

Talent Complete is looking for a motivated IT Quality & Performance Management for an international.

Form of cooperation – B2B

Location – Remote/Poland

Industry – Consulting

Engagement: Full-time

Main responsibilities: 

• Data Strategy and Insights Delivery Supporting data-driven initiatives through analysis, reporting, and actionable business insights.
• KPI Management and Governance Defining, documenting, validating, and maintaining KPI frameworks and performance metrics.
• Data Analysis and Improvement Identification Analyzing trends, root causes, and improvement opportunities across IT operations and services.
• Dashboard Development and Reporting Designing and maintaining dashboards and reports for operational and performance monitoring.
• Service Catalog Configuration Building and maintaining service catalog items and request forms to support business processes.
• ITSM Process Enhancement Contributing to workflow optimization, task routing improvements, and service management efficiency.
• Automation and AI Enablement Implementing automation and AI-driven solutions to improve operational effectiveness and productivity.
• Performance Monitoring and Governance Support Supporting performance management practices, reporting standards, and continuous improvement initiatives.

• KPI Management Experience Experience defining, documenting, validating, and managing performance indicators and reporting frameworks.
• Data Analysis Expertise Strong analytical skills with the ability to transform data into meaningful business insights.
• ITSM and ITIL Knowledge Experience working with IT service management tools and ITIL-based operational processes.
• Dashboard and Reporting Skills Hands-on experience developing dashboards, reports, and performance monitoring solutions.
• Service Catalog and Workflow Knowledge Understanding of service catalog management, request forms, and task routing processes.
• Communication and Stakeholder Skills Strong communication abilities and proficiency in English within international environments.
• Independent Delivery Capability Ability to work autonomously and consistently deliver high-quality outcomes.
• Process Improvement Mindset Experience identifying opportunities to improve operational efficiency and service performance.

Requirements (nice to have):

• Service Management Platform Expertise Experience with performance analytics, workflow design, and service catalog capabilities.

• Automation and AI Solutions Experience Knowledge of automation tools, AI assistants, and workflow orchestration technologies.

• Service Operations Support Background Experience supporting service desk, site support, or operational IT teams.

• Enterprise Environment Experience Experience working within large-scale or global organizations.